Returns & Exchanges
"We're so confident you'll love our products that we offer a 30 day money back guarantee."
Co-Owners, Brickell Men's Products
Be confident you’ve made the right choice for your grooming routine. If you are not totally satisfied with our products within 30 days of the original purchase date, we want to make it right. Please reach out to our team at firstname.lastname@example.org with your order number and products you’d like to return or exchange and we’ll make it right through our 30-day money back guarantee.
Please note, the following items are excluded from this policy:
- Original shipping costs
- Sample Kits
- Individual Samples
- Free Gifts
- Gift Cards
If an item is missing from your order or arrived damaged, then please contact us and we will send out a replacement free of charge to you. Our team may request photos of damaged products, which are used to improve the customer experience. You must notify us of these issues within 7 days of delivery date.
Return To Sender/Refused Delivery
Packages that are returned to sender or refused are subject to a 15% restocking fee plus return shipping costs.
If a refund is issued, a credit will be made to the original form of payment on the order. We will send a confirmation email when the refund has been initiated. The funds should appear back to your method of payment between 2-10 Business Days, depending on your financial institution.
If you haven’t received your refund after 10 Business Days, we recommend that you contact your financial institution to track the status of your refund.
If you have any questions about this policy or need additional support, please contact us at email@example.com.